JOKARI places great value on customer satisfaction
At JOKARI, the satisfaction of our customers and partners has always been at the heart of everything we do. Our commitment extends beyond developing high-quality wire stripping and sheathing solutions. We want to reliably support you in your daily work: with well-designed tools, personalized advice, and practical service offerings.
Our success is based on the trust of our customers and partners. That's why we listen, take challenges seriously, and develop solutions that make your daily work easier.
JOKARI is dedicated to customer centricity
The requirements of electricians, industrial users, installers, and skilled workers are constantly evolving. This makes direct dialogue with the people who work with our tools every day all the more important to us.
Every year, the JOKARI trade fair team provides personal consultations to thousands of users at national and international trade fairs on current challenges related to cable processing. In addition, our sales team regularly shares their expertise with customers, trade partners, and technical vocational schools on-site.
We also support you digitally with practical service offerings. The Cable Database helps you quickly find the right tool for different cable types. This is complemented by multilingual information and service content available worldwide.
Your practical feedback is especially important to us. Your input is continuously incorporated into the development and optimization of our products. This results in solutions that make your daily work easier, safer, and more efficient.
Awarded the Plus X Award for "Highest Customer Satisfaction"
This consistent commitment to our customers has now been recognized with a special award: JOKARI received the Plus X Award for “High Customer Satisfaction in Wire Stripping and Sheathing Removal Technology 2026/2027.”
The award confirms a principle that has been firmly anchored in our corporate philosophy for many years: putting the customer at the center of our actions and consistently aligning our products and services with their requirements.
The award is based on a nationwide consumer survey conducted by the German Institute for Product and Market Evaluation. A total of 16,184 responses were evaluated. The award recognizes brands that deliver on their promises, impress with high quality, and offer their customers a special level of service and trust.
"We are particularly pleased with this award because it comes directly from users and customers. It demonstrates that not only our products are convincing, but also the way we support our customers: from personal consultations and digital services like our popular Cable Database to the development of practical solutions. We would like to sincerely thank our customers for this," says Frank J. Goebbels, Managing Director of Marketing & Sales at JOKARI GmbH & Co. KG.
What is the Plus X Award?
The Plus X Award is considered the most prestigious innovation prize for technology, sports, and lifestyle. It recognizes brands for the quality and innovative edge of their products. An independent jury of experts evaluates products based on innovation, high quality, design, ease of use, functionality, ergonomics, and environmental sustainability.