data protection information for customers and suppliers

Data protection declaration in accordance with the EU General Data Protection Regulation (DSGVO).

Valid for customers, interested parties, suppliers and sales and cooperation partners of JOKARI GmbH & Co. KG (hereinafter referred to as "JOKARI").
With the following information, we provide you with an overview of the processing of your personal data by us and your rights under the EU General Data Protection Regulation (DSGVO) and the Federal Data Protection Act (BDSG). Which data is processed in detail and how it is used depends largely on the products and services requested or commissioned in each case.

1. person responsible for data processing

An der Vogelrute 34
D-59387 Ascheberg-Herbern
Phone: +49 25 99 / 50 19 70
Fax: +49 25 99 / 71 51

2. data protection officer of the responsible party

Mr. Arndt Halbach
Wetterauer Str. 6
42897 Remscheid
Phone +49 (0) 2191 909 / 430

3. data and services

a) Sources

We process personal data that we receive from you in the course of our business relationship. In addition, we process (to the extent necessary for the provision of our products and services) personal data, some of which we have also permissibly received from other third parties (e.g. for the execution of orders, the performance of contracts or on the basis of consent given by you). On the other hand, we process personal data that we have permissibly obtained from publicly accessible sources (e.g. commercial and association registers, press, media, Internet) and may process.

b) Categories of personal data

When initiating a business relationship or creating master data, the following personal data may be collected, processed and stored:
Address and communication data (name, address, telephone , e-mail address, other contact data), personal master data (date/place of birth, gender, nationality, marital status, business capacity, occupational group key, legitimation data (e.g. ID card data) , authentication data (e.g. specimen signature), tax ID).

When products and services are used within the scope of contracts concluded with us, the following additional personal data may be collected, processed and stored in addition to the aforementioned data:
Contract master data (order data, data from the fulfillment of our contractual obligations, information on any third-party beneficiaries), billing, performance and payment data (direct debit data, tax information, other personal master data (profession, employer), documentation data (e.g. logs), product data (e.g. requested or booked services and products) and the following business creditworthiness documents: income/surplus statements, balance sheets, business management evaluation , type and duration of self-employment.

c) Customer contact information

In the context of the business initiation phase and during the business relationship, in particular through personal, telephone or written contacts, by you or initiated by JOKARI, further personal data is created. This includes, for example, information about the contact channel, date, occasion and result, (electronic) copies of correspondence and information about participation in direct marketing activities.

d) Information society services

When processing data in the context of information society services, you will receive further information on data protection in connection with the respective service.

4. purpose and legal basis of processing

We process the personal data mentioned under 3. in accordance with the provisions of the EU General Data Protection Regulation (DSGVO) and the German Federal Data Protection Act (BDSG):

a) For the fulfillment of contractual obligations (Article 6 para.1 lit. b DSGVO).

The processing of personal data is carried out for the establishment, implementation and termination of a contract for the provision of products or provision of services, as well as for the implementation of pre-contractual measures for the preparation of offers, contracts or other requests directed towards the conclusion of a contract, which are made in response to your request.
The purposes of the data processing are primarily based on the specific products and services and may include, among other things, needs analyses, consultations and support. Further details on the purpose of data processing can be found in the respective (also pre-contractual) contractual documents of our cooperation. Interested parties may be contacted, taking into account any restrictions expressed, during the contract initiation phase, and customers, suppliers and sales and cooperation partners may be contacted during the business relationship, using the data they have provided.

b) Based on your consent (Article 6 para. 1 lit. a DSGVO).

Insofar as you have given us consent to process personal data for certain purposes (e.g. transfer of data within the group of companies), the lawfulness of this processing is based on your consent. Any consent given can be revoked at any time. This also applies to the revocation of declarations of consent given to us before the EU General Data Protection Regulation came into force, i.e. before May 25, 2018. Please note that the revocation is only effective for the future. Processing that took place before the revocation is not affected. You can request an overview of the status of the consents you have granted from us at any time.

c) Due to legal requirements (Article 6 para.1 lit. c DSGVO) or in the public interest (Article 6 para.1 lit. e DSGVO).

We are subject to various legal obligations as well as legal requirements and process data for the following purposes, among others: Identity and age verification, the fulfillment of control and reporting obligations under tax law, and the assessment and management of risks in the group of companies.

d) Within the framework of the balancing of interests (Article 6 (1) f DSGVO).

To the extent necessary, we process your data beyond the actual performance of the contract to protect legitimate interests of us or third parties.


  • Testing and optimizing procedures for needs analysis and direct customer approach; incl. segmentations and calculation of closing probabilities,
  • Advertising or market and opinion research, insofar as you have not objected to the use of your data
  • Assertion of legal claims and defense in legal disputes
  • Ensuring IT security and IT operations
  • Consultation of and data exchange with credit agencies to determine creditworthiness or default risks
  • Prevention of criminal acts
  • Video surveillance to safeguard house rights, to collect evidence in the event of criminal offences
  • Measures for building and office security (e.g. access controls)
  • Measures to safeguard domiciliary rights
  • Measures for business management and further development of services and products
  • Risk management in the Group

5. recipients of the data

Within JOKARI, those departments will receive access to your data that need it to fulfill our contractual and legal obligations. Service providers employed by us may also receive data for these purposes if they comply with our written instructions under data protection law.
With regard to the transfer of data to recipients outside JOKARI, it should first be noted that we are obliged to maintain confidentiality about all customer-related information of which we become aware. We may only pass on information about you if legal provisions require this, you have consented and/or order processors commissioned by us guarantee the specifications of the EU General Data Protection Regulation and the Federal Data Protection Act in the same way.
Under these conditions, recipients of personal data may be, for example:
- Public bodies and institutions in the event of a legal or official obligation.
- Order processors to whom we transfer personal data in order to carry out the business relationship with you. In detail: Support/maintenance of EDP/lT applications, archiving, document processing, call center services, compliance services, controlling, data destruction,purchasing/procurement, space management, recovery, customer administration, lettershops, marketing, media technology, reporting, research, risk controlling, expense reporting, telephony, video legitimation, website management, auditing services, payment transactions.

Other data recipients may be those entities for which you have given your consent to the transfer of data.

6. data transfer to third countries or to international organizations

A data transfer to countries outside the EU or the EEA (so-called third countries) only takes place if this is necessary for the execution of your orders, is required by law (e.g. reporting obligations under tax law), you have given us your consent or within the framework of an order processing. If service providers are used in a third country, they are, in addition to written instructions, obligated by the agreement of the EU standard contractual clauses to comply with the level of data protection in Europe.

7. Duration of data storage

We process and store your personal data as long as it is necessary for the fulfillment of our contractual and legal obligations. If the data is no longer required for the fulfillment of contractual or legal obligations, it will be regularly deleted, unless its (temporary) further processing is required for the following purposes:
- Fulfillment of retention periods under commercial and tax law in accordance with §257 of the German Commercial Code (HGB) and the German Fiscal Code (Abgabenordnung) with the retention or documentation periods of two to ten years specified therein.
- Preservation of evidence within the framework of the statute of limitations. According to Sections 195 et seq. of the German Civil Code (BGB), these limitation periods can be up to 30 years, with the regular limitation period being three years.

8. data protection rights of the data subject

Every data subject has the right to information under Article 15 of the GDPR. the right to rectification under Article 16 of the GDPR, the right to erasure under Article 17 of the GDPR, the right to restriction of processing under Article 18 of the GDPR, the right to object under Article 21 of the GDPR and the right to data portability under Article 20 of the GDPR. With regard to the right to information and the right to erasure, the restrictions pursuant to Sections 34 and 35 BDSG apply. In addition, there is a right of appeal to a data protection supervisory authority (Article 77 DSGVO in conjunction with Section 19 BDSG). You may revoke your consent to the processing of personal data at any time. This also applies to the revocation of declarations of consent given to us before the EU General Data Protection Regulation came into force, i.e. before May 25, 2018. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

9. obligation to provide data

Within the scope of our business relationship, you must provide those personal data that are necessary for the establishment and implementation of a business relationship and the fulfillment of the associated contractual obligations or which we are legally obliged to collect. Without this data, we will usually have to refuse to conclude the contract, provide products and services, or will no longer be able to perform an existing contract and may have to terminate it.

10 Automated decision-making (including profiling).

For the establishment and implementation of the business relationship, we generally do not use fully automated decision-making (including profiling) pursuant to Article 22 DSGVO. If we use these procedures in individual cases, we will inform you about this separately, provided this is required by law.

11 . Profiling

We process your data in part automatically with the aim of evaluating certain personal aspects (profiling). We use profiling, for example, to be able to inform and advise you about products in a targeted manner with the help of evaluation tools. These enable needs-based communication and advertising, including market and opinion research.

Information about your right to object in accordance with Article 21 of the EU General Data Protection Regulation (GDPR)

1. individual right of objection

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data relating to you which is carried out on the basis of Article 6(1)(e) DSGVO (data processing in the public interest) and Article 6(1)(f) DSGVO (data processing on the basis of a balance of interests); this also applies to profiling based on this provision within the meaning of
of Article 4 (4) DSGVO. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.

2. right to object to processing of data for advertising purposes.

In individual cases, we process your personal data in order to conduct direct advertising. You have the right to object at any time to the processing of personal data concerning you for the purposes of such advertising; this also applies to profiling, insofar as it is associated with such direct advertising. If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection can be addressed to the responsible person without any formalities.

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